This post isn't a judgment on the underprivileged, or a suggestion that we all move into gated communities. It is about how to succeed. Who you surround yourself with, according to psychologists, affects how successful you’ll be. The same’s true for who you emulate or seek advice from. If you want a happy family, check out someone who has one. If you want to be wealthy, ask a rich person – not a financial advisor (not the same), and not a poor person either. Unless of course you want a list of what not to do. The internet delivers to us the best and the worst of all advice. I can’t count To View More >>

A thoughtful approach to designing and selling albums from Pennsylvania-based Angelique, of our support team. - Ed. There seem to be two primary approaches to album sales, three if you include not bothering (let's not go there). The first approach, popular recently, is Pre-Design. Design the be-all, end-all of albums before your clients even see their images and you'll make a fortune! How could they possibly say no to a 60 side gorgeous 10x18 Duo masterpiece once they see it? Well…because what you included in their contact was a 10x10 flush mount album with 20 sides. That hardly seems fair. To View More >>

On a quiet day we get over 50,000 spam emails! One of us alone used to have 3-4000 to deal with. Lucky them. Of course we screen spam in the normal way. In the past we even used to check to see if anything legitimate had been filtered out. It happens occasionally with all filtering systems. But the sheer flood of spam has made this impossible, and forced us to tighten our procedures. If you suspect that your email is not getting through please phone (don't email!) and let us know. We will put your email address on a "white list" to ensure we receive it in future. Best wishes from the Queensberry To View More >>

I always enjoy Tom Fishburne's Brand Camp, and his latest cartoon makes a timely point. We've just finished Queensberry "Sales Week", where we we bring together our Account Managers and Support People from round the world to talk with the Design and IT teams, the Bindery, the Lab and Order Processing - and to each other of course. Like many of our clients, some of our people work alone most of the time and they enjoy the chance to mix it up. If that's the right expression – actually I admire the way everyone works so well together! But it's hard work for them. I was with them for a day, and To View More >>

Alan (not his real name) and his wife were long-standing clients of one of our competitors. They came to us because they didn't like the way they'd been treated. Unlike Katherine, who likes us (even if she's frustrated), we haven't earned anything from Alan and his wife except a chance to win their business. Alan's customers really like our Duos, which of course they couldn't get before, but he finds designing and ordering them difficult. Alan designs them on paper and his wife recreates them in Remix. Alan's designs are reasonably complex, his wife is a fan of her old software (which can't To View More >>